Terms & Conditions

Before you embark on an exciting adventure with us, you must read and agree to our terms and conditions before you can book a trip! Our trips range from family-friendly tours to tough expeditions and therefore different conditions may apply.

 

Booking, Enquiry and Payment

You can book a trip directly on our webpage by going to a product web page and press the “book now” button. Wild Norway uses Trekksoft AG as our booking system supplier and therefore supports safe credit card transactions. Trekksoft AG will appear as TREKKSOFT*TOUR BOOKING on your credit card statement.

Some of our trips do not have set dates and/or are custom-tailored. For these trips, we do not offer a “book now” option as these trips require us to find suitable dates and discuss content of a trip with the customer and potential suppliers. If you are interested in a custom-tailored trip you can send us a request through pressing the enquiry-button on these product pages. Be aware that your place on a trip will only be reserved after a down payment is paid. Sending us an enquiry will not secure a seat on your preferred trip or date.

Wild Norway charges 25 % of the product price as a down payment. The remaining amount shall be paid no less than 60 days prior to departure. If the remaining amount is not paid within 60 days Wild Norway reserves the right to cancel your seat. If a customer books a trip within 60 days till departure, the customer will first pay the down payment through the website and receive a notification of the remaining amount during a week after the down payment is paid. After you have booked and paid a down payment you will receive a booking confirmation with booking details and receipt. Detailed itinerary, equipment list and travel details will be dispatched by email well before departure.

We have different conditions for our expeditions. When booking an expedition, the down payment must be paid no later than 6 months prior to departure and the remaining sum must be paid no less than 4 months prior to departure due to the complexity of logistics.

If you have any questions in relation to this we will be glad to help, do not hesitate to contact us at any time!

Wild Norway’s Cancellation

Wild Norway reserves the right to cancel a trip due to weather conditions, if a guide has suddenly become ill and we have no one adequately qualified to replace the guide or if there are too few participants. Information on the minimum number of participants can be found on each product’s webpage. Wild Norway is obligated to inform all customers as soon as possible if this is the case.

If Wild Norway cancels due to any of the abovementioned reasons, the customers will receive a full refund of the paid amount (down payment or product price), except from any costs not directly related to the product, e.g. such as flight tickets,  hotel accommodation, insurance or personal equipment not included in the product itself (please see the travel insurance section).

Customer’s Cancellation

If something occurs that prevents you from travelling on a booked trip, we would like to help you in changing to another date or adventure if possible without any extra charge. There may be an additional fee if the alternative trip has a higher fee or a refund if the selected trip has a lower fee. If it is impossible to find a new date and a trip is cancelled by the customer, we will charge the customer after the following terms:

  • When cancelling 90 days or more before departure the deposit will be repaid in full.
  • Cancelling from 90 days to 60 days prior to departure, Wild Norway serves the right to keep the down payment (25 % of the total product price).
  • Upon cancelling within 60 days to 30 days before departure Wild Norway serves the right to charge you for 50 % of the product price.
  •  If cancelling 30 days or less before departure Wild Norway will charge you for 100 % of the product price.

This sum is to cover the costs of all the logistics and preparations we already have done in advance of a trip, in which many will be a direct and non-refundable cost for us. Despite these terms and conditions, we aim to reach agreeable terms wherever possible and would rather have you on one of our trips and share exciting adventures with us!

If a customer decides to cancel a trip Wild Norway must receive that information as soon as possible and be delivered in written form, preferably through emails to info@wild-norway.com. Cancellation date is the date Wild Norway has received the cancellation.

Force Majeure

In case of emergencies, natural disaster, political disturbances and the like beyond our control (Force Majeure), which leaves with no other option than to cancel or alter a trip, Wild Norway is not obligated to refund any deposit or total trip costs which may have incurred on the customer, as this in most cases is to be covered by travel insurances. However, customer satisfaction is important to us, and if Force Majeure is to occur, we will ensure the best service and security as we possibly can, and in many cases re-booking a trip to another date may be the best option.

Limitation of Liabilities

Wild Norway, or anyone representing Wild Norway, is not responsible for any delays, inconveniences, accidents, injuries, cancellations or expenses of any kind resulting entirely, or in part, from the negligence of others, the customer or from causes beyond our control. By agreeing to our terms and conditions, participants assume all risks of personal injury and aggravation of any medical condition related in any way to the activities of the tour. Baggage and other personal properties are solely the responsibility of the owner and we are not liable for any loss incurred on the customer. We advise our customers to carefully read through their insurance policy to check the coverage before going on any trip.

Customer’s Special Requests

Any Special requirements must be informed to Wild Norway at the time of booking. Wild Norway will try to accommodate special requirements where possible. Special requirements also includes allergies of any kind and dietary restrictions and special medical conditions.

Travel Insurance

We strongly recommend that you have a travel insurance that covers not only the travel but also cancellation, sickness/medical conditions, lost/stolen luggage and personal items and in case of Force Majeure. World Nomads is a world-wide known travel and adventure insurance company, they cover most of the trips you can do with us, except for expedition-related trips.

Customer information

When you book a trip through our web page, you will be required to give out some personal data. This may vary depending on what trip you are booking, but we always ask for your name, phone number and email address before you can pay through our booking system.

We gather data that is relevant for us to ensure you get the best service and security on our trips. This includes age, gender, and health condition where relevant, your email address and phone number for additional contact, your country of origin and current residence. Additional info such as shoe size, height, weight, allergies, physical and health condition etc. may also be required for some of our more technically and physically advanced trips and expeditions. Information such as shoe size, height and weight is necessary when it comes to equipment provided by us to the customer; pulks, skis, poles etc.

Wild Norway will never give out any personal data to any third party and is solely for our own use.

Films and Photos

Wild Norway reserves the rights to advertise our tours on the internet and on social media. This will often include photographs and films with participants. If any participant does not wish to be shown on film or photos from our trips, please inform us before departure.

Newsletters and future contact

Wild Norway sends out newsletters with updates on all the exciting trips we have done and plan to do in the future along with news and inspiration. This is a great way to get offers and stay connected with us.

It is optional to subscribe to our newsletters but we would be happy if you did so we can keep you updated. Subscribing to our newsletter or joining one of our trips gives Wild Norway the right to send out newsletters and updates to your email address.

Tailor-made adventures

In many cases, we can adjust and adapt our trips to suit your needs. Wild Norway’s network is strong, international and we know the best nature-based adventure firms in Norway. If we cannot provide it, we can still help you get the adventure of your life. Don’t hesitate to find out!

Changes to our website

Wild Norway reserves the right to change website material at any time, including our terms and conditions. Receiving a booking confirmation from Wild Norway will include the terms and conditions in the pdf-file. It is therefore these terms and conditions, in which you have agreed to when paying the down payment, that applies to your trip and any changes done to our terms and conditions after you have received a booking confirmation will not affect you in any way.

Governing Law

This contract is governed by Norwegian law, by agreeing to our terms and conditions the customer agrees that any dispute or claim shall be tried under Norwegian law.

If, by any means, a customer feels there is a reason to file a complaint or resulting in a dispute, Wild Norway must be notified as soon as possible. The customer shall inform the guide, if this happens during a trip, about the complaint in which is forwarded to Wild Norway and confirmed in writing by us to the customer’s email address. Wild Norway will always attempt to resolve any dispute or complaint on the spot. If a complaint arises after a trip has been finished, Wild Norway must receive the complaint in written form no later than two weeks after the trip is done.

Customer feedback

Your feedback is very important to us so we can learn and improve continuously. If you have either positive or negative feedback after a trip with Wild Norway, we appreciate that you share it with us at: info@wild-norway.com

 

Please Contact Us

If you have any questions about our Terms and Conditions, please feel free to contact us at

info@wild-norway.com/ Petter@wild-norway.com/ Tonje@wild-norway.com